At Neve's, we strive to get your order to you the fastest and most economical way possible. We make every attempt to have inventory available and in stock for the items sold on our site and most orders will arrive in 8 to 10 business days. We do however from time to time run out of an item or a size and must order it from one of our manufactures. The delivery time on backordered items can vary, but usually will not exceed 2-3 weeks. Unlike many websites out there, we DO NOT charge your credit card until the the day that the products you ordered is shipped. If are unable to wait for a delivery, please feel free to give us a call to cancel your order.
We have recently updated the way our site adds shipping costs. Before the update, the shipping charges were estimated based on retail value of products. Our site is now updated to link directly into UPS and the costs are calculated based on actual product weight. This process assures that you pay only true UPS charges.
We now have the availability for you to select the method of UPS shipping from the ordering page, from regular ground to red label overnight. Please understand that if you choose an overnight delivery that it could take up to 24 hours once an order is recieved to pull and process before it is shipped.
Due to difficult import and export regulations and restrictions and contract limitations with many of our suppliers, we do not ship any products outside the U.S. and Canada. Also, due to homeland security restrictions, there are many products that we can not ship outside the US.
If youčre experiencing any problems or delays with your order, please feel free to call our customer service dept at 800-530-2015, or you may contact us via the web here -> contact us.